Account
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- Facilitate my future purchases
- View and track all my orders
- Manage my delivery and billing address.
- Consult and modify my personal information
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- Via the link https://www.zestedcosmetic.com/account/register
- At any time, from any location on the site, I can click on the small My Account icon (icon between the magnifying glass and the shopping cart).
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When I placed my first order on zestedcosmetic.com, it is very likely that I forgot to click on the link received in the activation email. If I did not, I could not associate a password with my email address and therefore I did not finalize the creation of my account.
It doesn't matter, I can always create one. This time I must not forget to click on the activation link that I will receive and follow the suggested steps. I can then access my personal space so that in the future I can find all the information relating to my previous orders.
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Don't worry, to recover my password I can always click on "Forgot password" in the login area or simply follow this link https://www.zestedcosmetic.com/account/login?return_url=%2Faccount#recover
Delivery
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Zested delivers :
- In Europe: France, Switzerland, Belgium, Germany, Netherlands,Luxembourg, Austria, Czech Republic, Denmark, Finland, Greece,Hungary, Ireland, Italy, Portugal, Spain, Sweden, United Kingdom and Canada.
- In America : USA, Canada
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Once my order has been validated, I can no longer change my address. However for my future purchases or even my gifts, I can always change my default delivery address and even enter that of the person of my choice if I do not have it delivered to my home. How to do it? I have to connect to my personal space then click on the “See my addresses” button. Once the addresses are displayed, I can "Modify" either my delivery or billing address, but only one at a time. Above all, I must not forget to save the modification.
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Delivery in metropolitan France
- COLISSIMO: 3 to 5 working days
- Mondial relay: 3 to 5 working days
- Chronopost: 24h to 48h, valid for orders placed Monday to Thursday before 12pm. No delivery on saturday. If you place your order on Friday before 12pm, you will receive your parcel the following week.
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• COLISSIMO (Delivery without signature)
Standard : 4,95 €
• Mondial relay
Standard : 3,95 €
• Chronopost
Express : 13,19 €
For other countries, the delays depend on the local carriers. -
Delivery in Europe
1- Zone 1: Belgium, Germany, Netherlands, Luxembourg- Chronopost domicile : 8,99€
- DHL : 15€
2- Zone 2 : Switzerland
- DELIVENGO : 7€
- DHL : 18€
2- Zone 3 : Austria, Czechia, Denmark, Finland, Greece, Hungary, Ireland, Italy, Portugal, Spain, Sweden, United Kingdom
- Chronopost domicile : 13€
-Mondial Relay : 11€
-DELINVENGO : 8€
• Delivery in America :
1- USA :
• DHL : 25€
2- Canada :
• DHL : 18€
Delivery costs depend on the geographical area concerned. Outside the European Union and for the DOM-TOM, taxes and customs duties may apply and are your responsibility upon delivery. Your order total does not include these taxes & duties. You can find out about the amount to be paid at your local post office.
Order
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When my order is shipped, I will receive an email with a tracking number.
I can also track my order on my customer area, by clicking on the profile icon (top right) then going to the "orders" section and clicking on the tracking number of the current order.
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The Zested team is sincerely sorry! Sometimes it takes a few days to get access to the Colissimo tracking number. I can possibly wait or request more information from the ZESTED team via the form accessible from the “Contact” link, displayed at the bottom of the site on the left.
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The status of my order is automatically filled in on my customer area. However, I can contact the team by email or via the form accessible from the “Contact” link, displayed at the bottom of the site on the left.
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Zested accepts returns within 14 calendar days of receipt of my order. However, I will be responsible for return shipping.
In addition, the product must be intact, unopened and in its original packaging. To return the product(s) I must enclose: the product, the number of the order concerned by the return and my contact details. I might add a note specifying why I've changed my mind, all of which will make it easier to process my request.
If the returned product does not comply with the return conditions, a refund cannot be made.
The return address is as follows
ZEDM CONSULTING, 120 rue jean Jaurès 92300 Levallois Perret
The Zested team advises me to choose a shipping method with a tracking number. Without a tracking number, they will not accept any claims.
Payment
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I can pay online by credit card (Debit card, Visa, Master Card, American Express) or by Paypal.
Product
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The serum has a shelf life of 12 months. For optimum efficacy, the Zested team advises me to use my serum within 12 months of opening. After this period, its effectiveness will be reduced. However, there is no risk to my skin.
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The duration of the serum really depends on how often you use it (1/or 2/ou 3 times a day), but its generous 100ml capacity ensures that it will last for at least 4 months.
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Active ingredients: 100% natural origin
Formulas: Clean, without controversial/irritating ingredients, Vegan and not tested on animals
Packaging: Eco-responsible. The ink used is vegetable-based and therefore biodegradable.
Proven efficacy: Clinical tests conducted by independent laboratories
100% French manufacturing
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Shake the bottle, spray about 20 cm from my face (2-3 sprays), then allow to dry/penetrate. Apply morning and evening, or throughout the day.
In the morning on clean skin: To moisturize and protect my skin.
Throughout the day: To bring comfort, revive my complexion's radiance and cleanse my skin of bad bacteria.
In the evening: To soothe and help my skin regenerate overnight.
The + : Can be used over make-up to optimize its hold and improve its appearance.